Refund or Exchange

Refunds and Cancellations:

Please take note of the following fees when cancelling your order:

  • 14 Business days prior to start of rental period:  Free
  • 7 Business days prior to start of rental period:  50% Cancellation Fee
  • 5 Business Days prior to start of rental period:  No Refund

Exchanges: 

All exchanges will be re-shipped within 1-2 business days after we have received your return or you can organise to pick up at our viewing location. If you have any questions or concerns please feel free to contact us. All exchanges do require us to charge a 15% restock fee. Please be aware this will be charged to you upon us receiving the exchanged choice.

End of Term Return or Extensions:

At checkout you agree to the terms and conditions and the rental agreement of The Bag Vault, in this it includes that you agree to return the original product in the original packaging on or before the return date for the handbag/s that are identified in the invoice of your order.

You are able to extend your order of the handbag/s on our website/by phone or at our viewing location provided that any extensions are subject to other pending orders for that handbag/s and to pre-pay the additional rental fee applicable for the handbag/s extension period. You must return the product by delivering the handbag in the return packaging to an Australia Post store located in NSW by 12pm on or before the handbag is due. 

The Handbag must be returned in its original condition it has been delivered in including with all the handbag/s accessories and in its original packaging. If you return the handbag late, do not return at all, or the handbag is returned damaged the provisions of the Rental Agreement apply. 

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