Customer Service

The Bag Vault prides itself on renting you a handbag that suits you perfectly, so if you’re not sure which handbag to choose, make an appointment through our website or give us a call and come in and see all our beautiful handbags at our inner city viewing location.

Using The Bag Vault website it super easy, thats why we’ve asked you to create an account with us – to keep renting hassle free – you can save all your information in your account, so when you want to rent with us again (we know you will) you can just log back in with your email and password, find the handbag you’re after and checkout.

So simple! With a Bag Vault Membership it also allows you to track and trace your orders, review your past orders, plan a pickup and add items to your Wishlist. Having an account with us also gives you exclusive access to brand new stock and super saving discounts. 

If for any reason our handbag/s don’t meet your expectations, you may return the handbag’s based on our return policies.


If your Bag Vault order does not meet your expectations or if you change your mind, you can return unworn or unaltered handbags within 1 business day of your rental start date provided that:

The order was for a 30 day rental

The Bag Vault product tag is attached – if the product tag is not attached the renter is subject to the full 30 day rental term and fee. 
The Handbag must be unused and unaltered and in the original condition is was received. 

When the Handbag is being shipped back, the renter must use the pre paid satchel that was included in the original shipment or if the handbag was picked up from our viewing location it must be taken back to the viewing location.

Minimum 4 characters